● A valid booking voucher must be presented when joining the activity. Electronic vouchers are accepted.

● The voucher is valid only for the date, package, meeting point, and time specified at the time of booking.

● Please provide valid contact details, hotel accommodation, number of participants, and the ages of any children when booking, so that transfer and activity arrangements can be confirmed.

● The actual meeting time, meeting point, transfer vehicle details, and contact information will be stated on the electronic voucher or provided in the pre-activity notice.

● Guests selecting a transfer package from Boracay or Caticlan must arrive at the designated meeting point on time. Late arrival may affect the transfer and subsequent activity arrangements.

● Guests traveling independently must arrive at the designated registration point according to the activity voucher or on-site instructions.

● All participants must attend the safety briefing before the activity and follow the instructions of the on-site staff, boat crew, and local authorities.

● During the activity, participants must wear a life jacket as required and use snorkeling equipment provided or approved by the activity operator.

● The itinerary, boat schedule, in-water arrangements, and actual activity duration may be adjusted due to traffic, weather, sea conditions, crowd levels, or safety considerations.

● Basic shower and changing facilities are available on-site, but hot water is not provided. Guests are advised to bring their own towel and a change of clothes.

● Whale sharks are wild animals, and sightings cannot be guaranteed.

Option 1｜Whale Shark Experience Admission・Travel Independently

Activity duration: Approximately 1 hour. The actual duration is subject to registration queues, boat schedules, sea conditions, and on-site arrangements.

Inclusions:

√ Whale shark viewing admission

√ Safety briefing and activity instructions

√ Boat transfer to the whale shark viewing area

√ Life jacket

√ Snorkeling mask and breathing tube

√ Shower and changing facilities

√ Restroom facilities

√ Access to on-site emergency medical／clinic facilities

Option 2｜Depart from Boracay・Admission＋Round-Trip Transfers

Activity duration: Approximately 3–4 hours. Guests are advised to allow half a day. The actual duration may be extended due to Boracay boat transfers, land transportation, registration queues, sea conditions, and on-site arrangements.

Inclusions:

√ Whale shark viewing admission

√ Safety briefing and activity instructions

√ Round-trip land and boat transfers between Boracay and Libertad

√ Boat transfer to the whale shark viewing area

√ Life jacket

√ Snorkeling mask and breathing tube

√ Shower facilities

√ Restroom facilities

Option 3｜Depart from Caticlan・Admission＋Round-Trip Transfers

Activity duration: Approximately 3–4 hours. Guests are advised to allow half a day. The actual duration may be extended due to road traffic, registration queues, sea conditions, and on-site arrangements.

Inclusions:

√ Whale shark viewing admission

√ Safety briefing and activity instructions

√ Round-trip transfers between the Caticlan meeting point and Libertad

√ Boat transfer to the whale shark viewing area

√ Life jacket

√ Snorkeling mask and breathing tube

√ Shower facilities

√ Restroom facilities

Option 4｜Whale Shark Experience＋Napaan Adventure Park

Activity duration: Approximately 6–7 hours. Guests are advised to allow a full day. The actual itinerary duration is subject to transportation, whale shark activity, and the daily arrangements at Napaan Adventure Park. 

Inclusions:

√ Whale shark viewing admission

√ Safety briefing and activity instructions

√ Boat transfer to the whale shark viewing area

√ Life jacket

√ Snorkeling mask and breathing tube

√ Shower facilities

√ Restroom facilities

√ Napaan Adventure Park itinerary (※ The actual activities, transfer arrangements, and inclusions at Napaan Adventure Park are subject to the activity operator’s official announcement and the confirmed booking details.)

------

Exclusions

× Meals and drinking water

× Towels and personal toiletries

× Staff photography, photo, or video services

× Personal travel insurance

× Chinese-speaking tour guide or staff

× Personal expenses

× Transportation or activities not clearly listed in the selected package

● Please read the activity details, package differences, and important notes carefully before making a booking.

● When booking, please select the package, activity date, meeting point, and number of participants.

● Please provide valid contact information, hotel accommodation, and the ages of any children to facilitate transfer arrangements and activity confirmation.

● After receiving the booking request, availability will first be checked with the activity operator, and the booking and fee details will then be provided.

● After payment is completed, the electronic activity voucher and relevant meeting information will be provided.

● The actual meeting time, meeting point, transfer arrangements, and contact person details will be stated on the activity voucher or provided in the pre-activity notice.

● On the day of the activity, please bring the electronic voucher and arrive at the designated meeting point at the specified time.

● The activity schedule and duration may be affected by traffic, weather, sea conditions, whale shark activity, and on-site safety arrangements. Please allow sufficient time.

● This activity offers four different package options. The actual inclusions, transfer locations, and activity duration will depend on the package selected at the time of booking.

● Participation is recommended for guests aged 7 and above. Children must be accompanied by an adult. The actual age restriction and suitability for participation remain subject to the activity operator’s assessment based on the child’s condition, sea conditions on the day, and safety regulations.

● Guests who cannot swim may still travel by boat to the activity area and choose to remain on board for viewing. Entering the water is not compulsory.

● Guests who cannot swim but still wish to enter the water must wear a life jacket at all times and assess their own health condition, swimming ability, and comfort level in open water in advance.

● Guests who cannot swim, are easily nervous, feel unwell, or are not confident in open water are advised to remain on the boat and should not force themselves to enter the water.

● Permission to enter the water remains subject to the on-site staff’s assessment based on the sea conditions, weather, participant’s condition, and safety considerations on the day. The activity operator reserves the right to refuse water entry for safety reasons.

● The activity is guided by on-site staff and boat crew, who will arrange boarding, viewing, and water entry in accordance with safety regulations. A dedicated staff member providing one-on-one assistance in the water throughout the activity is not guaranteed.

● The estimated in-water viewing time is generally around 15–20 minutes, but a fixed duration is not guaranteed. The actual time may be shortened, extended, or cancelled depending on the sea conditions, weather, whale shark activity, crowd levels, safety assessment, and boat operator’s announcement on the day.

● Whale sharks are wild animals. Their appearance, distance, number, and length of stay cannot be guaranteed.

● Please maintain the required safety distance in accordance with on-site regulations. According to the official on-site notice, participants should remain at least 5 metres away from the whale shark’s head and at least 6 metres away from its sides and tail. Actual requirements remain subject to the instructions of the on-site staff.

● Touching, riding, chasing, feeding, blocking, or disturbing whale sharks is strictly prohibited.

● Flash photography and strong lighting are prohibited. Do not throw any objects, rubbish, or food into the sea.

● Please avoid loud noises, excessive splashing, or chasing marine animals.

● To protect the marine environment, please follow on-site regulations and avoid using regular sunscreen, lotion, or other chemical products that may affect the marine ecosystem.

● A life jacket must be worn during the activity, and snorkeling masks and breathing tubes must be used as required by the activity operator.

● Basic shower and changing facilities are available on-site, but hot water is not provided. Guests are advised to bring their own towel, swimwear, and a change of clothes.

● The meeting point, transfer vehicle, boat, and activity schedule may be adjusted due to traffic, weather, sea conditions, or operational circumstances.

● In the event of poor weather or sea conditions, the activity operator may delay, shorten, reschedule, or cancel the activity.

● Please take care of your personal belongings and valuables. Facilities such as cafés, souvenir shops, and lockers are not currently guaranteed.

● Participants must follow the rules and instructions of the on-site staff, boat crew, and local authorities. The activity operator reserves the right to terminate the participation of anyone who violates safety or environmental protection rules, and no refund may be provided.

● The cancellation, rescheduling, and refund policy after confirmation of this activity will be subject to the activity operator’s official terms and the confirmation details provided at the time of booking.

● Whale sharks are wild animals, and sightings cannot be guaranteed.

● If the activity is cancelled by the activity operator, rescheduling or refund arrangements will be handled in accordance with the operator’s announcement.

● After arriving at the venue, departing for the activity, or once the activity has started, any request for rescheduling or a refund due to personal reasons, refusal to enter the water, or inability to complete the activity will be subject to the activity operator’s final decision.

● Any itinerary changes, delays, or cancellations caused by weather, sea conditions, traffic, safety concerns, or other force majeure events will be handled in accordance with the activity operator’s announcement and actual arrangements on the day.